FAQ – Haverel

About Haverel

Haverel is an online home décor and interior furnishings brand offering decorative objects, selected furniture, lighting accents, mirrors, and home styling pieces for modern living spaces.

Haverel is operated by Changsha Leiqixiao Trading Co., Ltd.

Haverel is built as an online-first home décor brand.

By operating through a streamlined digital model, we reduce traditional retail overhead and bring thoughtfully selected artisan décor, interior accents, and selected home furnishings directly to your doorstep.

Our focus is simple:

Thoughtfully curated products
Clear pricing
Reliable fulfillment
Secure checkout
Responsive customer support before and after your order

Brand Name: Haverel

Operating Company: Changsha Leiqixiao Trading Co., Ltd.

Business Address:
Room 955, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China

Email: support@haverel.com

Phone: +1 (888) 988-2141

Shipping & Delivery

Haverel currently ships to valid residential and commercial street addresses within the contiguous United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. territories
P.O. boxes
APO/FPO military addresses
International addresses outside the United States

Orders must include a complete and accurate street address. If the delivery address is outside our service area, the order may be canceled and refunded.

Delivery time depends on the product type, stock status, size, and carrier service required.

For Home Décor & In-Stock Items:

Processing Time: 2–5 business days
Transit Time: 5–10 business days
Estimated Delivery Time: 7–15 business days

For Large Furniture & Specialty Items:

Processing Time: 10–15 business days
Transit Time: 15–25 business days
Estimated Delivery Time: 25–40 business days

Business days do not include weekends or U.S. public holidays.

Some oversized, fragile, handcrafted, or specialty items may require additional preparation before shipment. If your order requires extra preparation time, we will contact you by email with an update.

Our daily order cut-off time is 2:00 PM Pacific Time, Monday through Friday.

Orders placed before 2:00 PM Pacific Time usually begin processing on the same business day.

Orders placed after this time, or on weekends or U.S. public holidays, begin processing on the next business day.

Haverel offers free standard shipping for eligible orders delivered within the contiguous United States.

No. Haverel does not add hidden fees after checkout.

The price shown at checkout is the final price you pay for your order, including applicable discounts, taxes, and shipping charges shown before payment confirmation.

For orders shipped within the contiguous United States, customers are not required to pay additional import duties upon delivery.

Standard shipping covers delivery to the accessible delivery point determined by the carrier.

Small and medium home décor items are usually delivered by parcel carrier.

Large furniture and specialty items may be delivered by freight carrier and may require a scheduled delivery appointment.

Unless clearly stated in writing, standard shipping does not include:

Room-of-choice placement
Carrying items up stairs
Assembly or installation
Removal of old furniture
Removal of packaging materials
Special handling beyond the carrier’s standard service

If you need additional delivery service for a large item, please contact us before placing your order.

Yes. Large furniture and specialty items may require freight delivery and a scheduled delivery appointment.

An adult recipient may be required to be present at the delivery address for freight delivery.

Before ordering a large item, please confirm that the item and its packaging can safely pass through all required access points, including:

Driveways
Building entrances
Front doors
Interior doors
Hallways
Stairways
Elevators
Final placement areas

Some Haverel orders may ship from or be processed through our U.S. logistics partner.

Haverel also uses the following authorized U.S. return center for approved returns:

Haverel Returns
13052 Jurupa Ave
Fontana, CA 92337
United States

This location supports fulfillment, logistics, and approved return processing.

For return requests, please contact us first at:

support@haverel.com

We will provide return authorization and return instructions so your return can be matched correctly with your order.

Once your order ships, we will send a shipping confirmation email with tracking information.

Tracking updates may take up to 48 hours to appear after the carrier receives the shipment.

For freight shipments, tracking may update less frequently than parcel shipments. The carrier may also call, text, or email you to schedule the final delivery appointment.

Please contact us as soon as possible at:

support@haverel.com

Address changes cannot be guaranteed once an order enters processing, packing, production, dispatch, or shipping preparation.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Payments & Billing

Haverel accepts secure payment methods available at checkout.

Accepted payment options may include:

Visa
Mastercard
American Express
Discover
Diners Club
PayPal Wallet
Apple Pay
Google Pay
Shop Pay
Shop Pay Installments

Available payment methods may vary depending on your device, browser, location, payment provider availability, and checkout settings.

All transactions are processed in United States Dollars (USD).

Yes. Haverel uses secure checkout technology and trusted third-party payment providers to process payments.

Our checkout security includes:

Secure checkout technology
SSL encryption
Trusted third-party payment providers
Payment processing through supported checkout providers
No direct storage of full credit card or debit card numbers by Haverel

For security reasons, we may not be able to view or modify full payment card details after an order has been placed.

Your payment is authorized and charged when you place your order at checkout.

After your payment is successfully completed, you will receive an order confirmation email with your order details.

Yes. Your order confirmation email may serve as your purchase receipt.

If you need a formal invoice or additional billing documentation, please contact us at:

support@haverel.com

Please include your order number and the billing name used at checkout.

All prices and transactions on the Haverel website are processed in United States Dollars (USD).

Returns & Refunds

Haverel accepts eligible return requests within 30 days from the delivery date.

To start a return, please contact us at:

support@haverel.com

Returns must be approved before any item is shipped back. This helps us match your return to your order and process your refund correctly.

All approved returns should be sent to our authorized U.S. return center:

Haverel Returns
13052 Jurupa Ave
Fontana, CA 92337
United States

Please contact us before sending your return so we can issue return authorization and return instructions.

Items sent back without return authorization may experience delayed processing.

To qualify for a return, the item must meet all of the following conditions:

The return request is submitted within 30 days of delivery
The item is unused and in resalable condition
The item is free from stains, scratches, chips, cracks, dents, odors, structural damage, or signs of use
All parts, hardware, manuals, accessories, and original components are included
The item is securely packed in its original packaging whenever possible
The return has been approved by Haverel in writing before shipment

Customers may open the package to inspect the item after delivery. However, returned items must remain unused, undamaged, complete, and safely packed for return transit.

The following items are not eligible for return unless they arrive damaged, defective, incomplete, or incorrect:

Used, altered, installed, assembled, washed, or modified items
Items with stains, scratches, chips, cracks, dents, odors, water marks, or visible signs of use
Items missing parts, hardware, accessories, manuals, or original components
Items damaged after delivery due to misuse, improper handling, improper installation, or improper care
Items damaged during return shipping because they were not packed securely
Custom-made, personalized, made-to-order, clearance, or final-sale items
Items that cannot be safely transported due to missing or inadequate packaging

If an item does not meet the return eligibility requirements above, it is not eligible for return or refund.

No. Haverel does not charge a restocking fee.

Eligible returns will receive a refund according to our Refund Policy.

Return shipping depends on the reason for return.

If the item is confirmed to be damaged, defective, incomplete, or incorrect due to a shipping or fulfillment issue, Haverel will cover the return shipping cost when a return is required.

For approved personal preference returns, Haverel applies the following standard return shipping fee structure:

Home Décor & Small In-Stock Items: 5% of the order total

Oversized Home Décor, Large Furniture & Specialty Items: 15% of the order total

This return shipping fee will be deducted from the refund after the approved return is received and inspected.

Personal preference returns include, but are not limited to:

Change of mind
Color preference
Style preference
Size preference
Measurement error
Ordering the wrong item
Item no longer needed

Once your approved return is delivered to our U.S. return center, Haverel will inspect the item.

Return inspection usually takes 3–5 business days after warehouse receipt.

If the return meets the return eligibility requirements, the refund will be issued to your original payment method.

Approved refunds are usually issued within 5–10 business days after inspection. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@haverel.com

Orders may be eligible for cancellation if they have not entered:

Processing
Packing
Production
Dispatch
Shipping preparation

Once an order has entered processing, packing, production, dispatch, or shipping preparation, cancellation may no longer be possible.

After an order has shipped, it cannot be canceled directly. You may request a return after delivery under our Refund Policy if the item is eligible.

Custom-made, personalized, or made-to-order items cannot be canceled once production has begun unless the item is confirmed to be damaged, defective, incomplete, or incorrect.

Please review the product page carefully before placing your order.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, incorrect, or missing parts, please contact us within 7 days of delivery at:

support@haverel.com

To help us review the issue quickly, please include:

Your order number
Clear photos of the item
Photos of the damaged, defective, incorrect, or missing area
Photos of the outer packaging
Photos of the inner packaging
Photos of the shipping label
A brief description of the issue

Please keep all original packaging materials until the case is fully resolved.

Once we receive your information, Haverel will review the issue and provide an appropriate resolution at no cost to the customer for confirmed shipping damage, product defects, incorrect items, or missing components.

Depending on the situation, this may include:

Replacement parts
A replacement item
Repair assistance
A return label
A full refund

Fragile home décor items may be eligible for return if they meet the return conditions.

This may include:

Vases
Ceramic décor
Glass vessels
Mirrors
Decorative objects
Similar fragile home styling items

For a fragile item to qualify for a personal preference return, it must be:

Unused
Free from cracks, chips, scratches, stains, water marks, odors, or visible wear
Returned with all original protective materials
Packed securely in the original carton, foam, crate, or inner packaging whenever applicable

If a fragile item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery so we can assist you.

Product Information

We make reasonable efforts to display product images, colors, textures, and finishes accurately.

However, actual product colors may vary slightly due to:

Screen settings
Lighting
Photography
Manufacturing batches
Handmade details
Natural material characteristics

For products made with natural, handmade, ceramic, glass, stone, wood, metal, textile, or other decorative materials, slight variations in tone, texture, pattern, size, finish, veining, or handmade marks may occur.

These natural or handmade variations are not considered defects unless the item is materially different from the product description or arrives damaged.

Some large furniture, specialty items, or selected products may be custom-made, personalized, made-to-order, or produced after order confirmation.

Custom-made, personalized, made-to-order, or final-sale items are not eligible for return or cancellation once production has begun unless the item arrives damaged, defective, incomplete, or incorrect.

Please review the product page carefully before placing your order.

Missed Delivery, Refused Delivery, and Returned Shipments

If a shipment cannot be delivered because of a customer-related issue, the package may be returned or held by the carrier.

Customer-related delivery issues may include:

Incorrect or incomplete shipping address
Missed delivery appointment
Failure to respond to carrier scheduling attempts
Unavailable recipient at the delivery address
Refusal of delivery without prior written authorization
Delivery access restrictions not disclosed before shipment

If the package is returned due to one of the reasons above, the order may be handled as a personal preference return after the item is received.

For customer-responsible returned shipments, Haverel applies the same standard return shipping fee structure used for approved personal preference returns:

Home Décor & Small In-Stock Items: 5% of the order total

Oversized Home Décor, Large Furniture & Specialty Items: 15% of the order total

This return shipping fee will be deducted from the refund after the returned item is received and inspected.

Haverel does not charge a restocking fee.

If a freight delivery appointment is missed, please contact us as soon as possible at:

support@haverel.com

We will help review the available next steps with the carrier.

If the shipment is returned due to a customer-related delivery issue, it may be handled as a personal preference return under our Refund Policy.

Privacy & Data Requests

Haverel uses customer information only for legitimate business purposes, including order processing, payment verification, shipping, delivery, customer support, returns, refunds, website operation, and service improvement.

We do not directly store full credit card or debit card numbers on our own servers.

Yes. Haverel treats customer data requests with the same high standard for all U.S. customers.

You may contact us to request help with: