Privacy policy

This Privacy Policy explains how Haverel collects, uses, shares, protects, and retains personal information when you visit our website, place an order, contact customer support, subscribe to updates, or interact with our online store.

By using the Haverel website, you agree to the practices described in this Privacy Policy.

Who We Are

Haverel is an online home décor and interior furnishings brand operated by Changsha Leiqixiao Trading Co., Ltd.

Business Detail	Information
Brand Name	Haverel
Website	haverel.com
Operating Company	Changsha Leiqixiao Trading Co., Ltd.
Email	support@haverel.com
Phone	+1 (888) 988-2141
Customer Service Hours	Monday–Friday, 9:00 AM – 6:00 PM Pacific Time

For questions about this Privacy Policy or your personal information, please contact us at:

support@haverel.com

Our Privacy Practices

Haverel respects customer privacy and handles personal information only for legitimate business purposes.

We Use Personal Information To Support

Order processing
Payment verification
Shipping and delivery
Customer service
Returns and refunds
Fraud prevention
Website operation
Legal and tax compliance
Service improvement
Marketing communication, where permitted by law

Our Privacy Commitments

We do not sell customer contact information or full personal profiles to unauthorized third parties.
We do not store full credit card or debit card numbers on our own servers.
We do not use customer photos, order details, or personal information for advertising materials without customer consent.
We limit access to customer information to authorized personnel and trusted service providers who need the information to support orders, payments, delivery, customer service, website operation, or legal compliance.

Information We Collect

When you use our website or place an order, we may collect certain information from you.

Category	Examples
Contact Information	Name, email address, phone number
Order Information	Billing address, shipping address, order details, purchase history
Customer Service Information	Messages, return requests, refund requests, damaged item claims
Website Information	Pages viewed, products viewed, referring pages, browsing behavior
Device & Technical Information	IP address, browser type, device type, time zone, log files
Tracking Information	Cookies, pixels, tags, web beacons, analytics data

Payment information is processed securely by third-party payment providers available at checkout. Haverel does not directly store your full payment card number.

How We Use Personal Information

Haverel may use personal information for the following purposes:

To process and confirm orders
To verify payments and reduce fraud risk
To arrange shipping and delivery
To provide tracking updates
To respond to customer service requests
To handle returns, refunds, cancellations, and damaged item claims
To send order-related notifications
To improve website performance and customer experience
To understand product interest and shopping behavior
To maintain business, accounting, tax, and legal records
To comply with applicable laws, regulations, payment rules, and lawful requests
To send marketing communications where permitted by law or with consent where required

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at:

support@haverel.com

Cookies and Similar Technologies

Haverel uses cookies and similar technologies to help operate the website, improve shopping features, understand customer behavior, and measure website performance.

Technologies We May Use

Cookies
Log files
Web beacons
Pixels
Tags
Analytics tools
Advertising measurement tools

Cookies may help our website remember preferences, keep items in your cart, support checkout, improve page performance, and measure how visitors interact with our store.

You can disable or manage cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Analytics and Advertising

We may use analytics and advertising tools to understand website traffic, measure marketing performance, improve product pages, and show more relevant content or advertisements.

These tools may collect information such as:

IP address
Device information
Browser information
Pages viewed
Products viewed
Referring websites
Interactions with our website

Google Analytics and Google Advertising Services

We use Google Analytics to help us understand how customers use our website and how we can improve the shopping experience.

Google may collect and process certain information through cookies or similar technologies when you visit our website. You can read more about how Google uses personal information here:

https://www.google.com/intl/en/policies/privacy/

We may also use Google Ads or related Google services to measure advertising performance and show relevant ads.

You can manage certain Google advertising preferences through Google’s ad settings:

https://adssettings.google.com/

How We Share Information

Haverel shares personal information only when necessary to operate our business, provide services, fulfill orders, protect our rights, or comply with legal obligations.

We May Share Information With

Service Provider Type	Purpose
Website platform providers	Store operation, checkout, website hosting
Payment processors	Payment authorization, fraud checks, refunds
Shipping carriers and freight providers	Order delivery and tracking
Warehouse and fulfillment partners	Packing, fulfillment, inventory support
Customer service tools	Responding to customer inquiries
Email and communication providers	Order emails, service messages, marketing emails where permitted
Analytics providers	Website performance and customer experience measurement
Advertising and marketing providers	Ad measurement and marketing performance
Professional advisors	Legal, accounting, tax, compliance, and business support
Government or legal authorities	Compliance with lawful requests or legal obligations

These service providers are only permitted to use personal information as needed to provide services to Haverel or to comply with legal requirements.

Payment Security

Haverel uses secure third-party payment providers to process payments.

Our website uses security measures such as SSL encryption to help protect information transmitted through our website.

Payment card details are processed by secure payment providers available at checkout. Haverel does not directly store full credit card or debit card numbers on its own servers.

Orders may be reviewed for fraud prevention, payment verification, or unauthorized activity.

Data Processing and Hosting

Haverel is operated by Changsha Leiqixiao Trading Co., Ltd. and uses trusted e-commerce, payment, logistics, and cloud service providers to support website operation and order fulfillment.

All core transaction and billing data are securely processed through Shopify, payment providers, and U.S.-based or internationally recognized cloud service providers.

Only necessary order and logistics information may be shared with our fulfillment partners and operations team to complete your order, arrange delivery, provide customer support, handle returns, and comply with business or legal requirements.

We take reasonable administrative, technical, and organizational steps to protect personal information according to this Privacy Policy.

Data Protection

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers should also take care to protect their account information, passwords, devices, and email access.

Data Retention

Haverel keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type	Reason for Retention
Order records	Customer service, accounting, tax, legal, and fraud prevention purposes
Customer support records	Resolving inquiries, returns, refunds, delivery issues, and after-sales service matters
Website activity data	Analytics, security, performance improvement, and marketing measurement
Payment and transaction records	Payment processor requirements, accounting rules, refunds, chargebacks, or legal obligations

When personal information is no longer needed, we will delete, anonymize, or securely retain it according to our business and legal requirements.

General U.S. Privacy Rights

Haverel treats customer data requests with the same high standard for all U.S. customers.

Depending on your location and applicable law, you may request that we help you with the following:

Access certain personal information related to your order or account
Correct inaccurate personal information
Delete certain personal information where legally and operationally possible
Understand how your personal information is collected, used, or shared
Opt out of marketing emails
Ask questions about cookies, analytics, or advertising-related data use

To submit a privacy request, please contact us at:

support@haverel.com

Please use the subject line:

Privacy Request

To help us protect your information, we may need to verify your identity before processing your request.

We will respond within a reasonable timeframe and in accordance with applicable law.

Marketing Communications

If you subscribe to marketing emails or promotional updates, we may use your email address to send product updates, offers, or brand communications.

You can opt out of marketing emails at any time by:

Clicking the unsubscribe link in the email
Contacting us at support@haverel.com

Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, return updates, or customer service responses.

Children’s Privacy

The Haverel website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites, payment services, tracking pages, or other external services.

Haverel is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of any third-party websites or services you choose to use.

Changes to This Privacy Policy

Haverel may update this Privacy Policy from time to time to reflect changes in our business, website operations, service providers, legal requirements, or privacy practices.

The updated version will be posted on this page with the revised “Last Updated” date.

Your continued use of the website after this Privacy Policy is updated means you accept the revised policy.

Business and Contact Information

Business Detail	Information
Brand Name	Haverel
Website	haverel.com
Operating Company	Changsha Leiqixiao Trading Co., Ltd.
Business Address	Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China
Email	support@haverel.com
Phone	+1 (888) 988-2141
Customer Service Hours	Monday–Friday, 9:00 AM – 6:00 PM Pacific Time
U.S. Logistics & Return Center	13052 Jurupa Ave, Fontana, CA 92337, United States

The U.S. logistics and return center supports fulfillment, logistics, and approved return processing. It is not a retail showroom or customer service office.

For privacy questions, data access requests, deletion requests, correction requests, or opt-out requests, please contact:

support@haverel.com

We typically respond within 24 business hours, excluding weekends and U.S. public holidays.