Refund policy
At Haverel, we want every customer to shop with confidence. This Refund Policy explains how returns, refunds, cancellations, damaged items, and delivery issues are handled.
Please review this policy before placing your order.
Return Window
Haverel accepts eligible return requests within 30 days from the delivery date.
To start a return, please contact us at:
support@haverel.com
Returns must be approved in writing before any item is shipped back. This helps us confirm your order, issue a return authorization, and provide the correct return instructions.
Approved refunds are issued to the original payment method used at checkout.
U.S. Return Address
All approved returns should be sent to our authorized U.S. return center:
Haverel Returns
13052 Jurupa Ave
Fontana, CA 92337
United States
Please contact us before sending your return so we can issue a return authorization and match the returned package with your order.
Items sent back without return authorization may experience delayed processing.
Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
Eligible return conditions
The return request is submitted within 30 days of delivery
The item is unused and in resalable condition
The item is free from stains, scratches, chips, cracks, dents, odors, structural damage, or signs of use
All parts, hardware, manuals, accessories, and original components are included
The item is securely packed in its original packaging whenever possible
The return has been approved by Haverel in writing before shipment
Customers may open the package to inspect the item after delivery. However, returned items must remain unused, undamaged, complete, and safely packed for return transit.
Items Not Eligible for Return
The following items are not eligible for return unless they arrive damaged, defective, incomplete, or incorrect:
Non-returnable conditions
Used, altered, installed, assembled, washed, or modified items
Items with stains, scratches, chips, cracks, dents, odors, water marks, or visible signs of use
Items missing parts, hardware, accessories, manuals, or original components
Items damaged after delivery due to misuse, improper handling, improper installation, or improper care
Items damaged during return shipping because they were not packed securely
Custom-made, personalized, made-to-order, clearance, or final-sale items
Items that cannot be safely transported due to missing or inadequate packaging
If an item does not meet the return eligibility requirements above, it is not eligible for return or refund.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery at:
support@haverel.com
What to include in your claim
To help us review your case quickly, please include:
Your order number
Clear photos of the item
Photos of the damaged, defective, or incorrect area
Photos of the outer packaging
Photos of the inner packaging
Photos of the shipping label
A short description of the issue
Please keep all original packaging materials until the issue has been fully resolved.
Resolution for confirmed issues
For confirmed shipping damage, product defects, missing components, or incorrect items, Haverel will provide a resolution at no cost to the customer.
Depending on the situation, this may include replacement parts, a replacement item, repair support, a return label, or a full refund.
If a return is required due to confirmed damage, defect, missing parts, or an incorrect item caused by Haverel or the carrier, Haverel will cover the return shipping cost.
Personal Preference Returns
Personal preference returns include, but are not limited to:
Change of mind
Color preference
Style preference
Size preference
Measurement error
Ordering the wrong item
Item no longer needed
Fixed return shipping fee
For approved personal preference returns, Haverel offers the following fixed return shipping fee structure:
Home Décor & Small In-Stock Items: $9.95 flat return shipping fee
Oversized Home Décor, Large Furniture & Specialty Items: $49 flat return shipping fee
This return shipping fee will be deducted from the refund after the approved return is received and inspected.
Haverel does not charge a restocking fee.
If the returned item meets all return eligibility requirements, the product purchase price will be refunded to the original payment method, minus only the applicable fixed return shipping fee for personal preference returns.
Fragile Home Décor Items
Many Haverel products, including vases, ceramic décor, glass vessels, mirrors, decorative objects, and similar home décor items, require careful handling.
Return condition for fragile items
For fragile items to qualify for a personal preference return, the item must be:
Unused
Free from cracks, chips, scratches, stains, water marks, odors, or visible wear
Returned with all original protective materials
Packed securely in the original carton, foam, crate, or inner packaging whenever applicable
If a fragile item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you.
Return Authorization Process
To request a return, please follow these steps:
Step 1: Contact us
Email support@haverel.com with your order number and return reason.
Step 2: Wait for approval
Wait for written return approval from Haverel.
Step 3: Receive return instructions
After approval, we will provide return authorization and return instructions.
Step 4: Pack the item securely
Pack the item securely in its original packaging whenever possible.
Step 5: Ship the item
Ship the item to our authorized U.S. return center:
Haverel Returns
13052 Jurupa Ave
Fontana, CA 92337
United States
Step 6: Send tracking information
Send the return tracking number to our support team.
Please do not ship a return before receiving written return authorization. Unauthorized returns may be delayed because they cannot be matched to an order.
Return Shipping Costs
Return shipping costs depend on the reason for return.
Haverel-covered return shipping
If the item is confirmed to be damaged, defective, incomplete, or incorrect due to a shipping or fulfillment issue, Haverel will cover the return shipping cost when a return is required.
Customer-responsible return shipping
For approved personal preference returns, Haverel applies the following standard return shipping fee structure:
Home Décor & Small In-Stock Items: 5% of the order total
Oversized Home Décor, Large Furniture & Specialty Items: 15% of the order total
This return shipping fee will be deducted from the refund after the approved return is received and inspected.
Haverel does not charge a restocking fee.
If the returned item meets all return eligibility requirements, the product purchase price will be refunded to the original payment method, minus only the applicable return shipping fee for personal preference returns.
Refused Delivery, Failed Delivery, and Returned Packages
If a package cannot be delivered due to a customer-related issue, please contact us so we can help review the available options.
Customer-related delivery issues may include:
Incorrect or incomplete shipping address
Missed delivery appointment
Failure to respond to carrier scheduling attempts
Unavailable recipient at the delivery address
Refusal of delivery without prior written authorization
Delivery access restrictions not disclosed before shipment
If the package is returned due to one of the reasons above, the order may be handled as a personal preference return after the item is received.
If the item meets the return eligibility requirements, the refund will be issued to the original payment method minus the applicable fixed return shipping fee.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
support@haverel.com
Cancellation eligibility depends on the order status.
Eligible cancellations
Orders that have not entered packing, dispatch, production, or shipping preparation may be eligible for cancellation and a full refund.
Orders that cannot be canceled
Once an order has entered packing, dispatch, production, or shipping preparation, cancellation may no longer be possible.
After an order has shipped, it cannot be canceled directly. You may request a return after delivery under this Refund Policy if the item is eligible.
Custom-made, personalized, or made-to-order items cannot be canceled once production has begun unless the item is confirmed to be damaged, defective, incomplete, or incorrect.
Refund Processing
Once your approved return is delivered to our U.S. return center, Haverel will inspect the item.
Return inspection usually takes 3–5 business days after warehouse receipt.
If the return meets the return eligibility requirements, the refund will be issued to your original payment method.
Approved refunds are usually issued within 5–10 business days after inspection. Please note that your bank, card issuer, or payment provider may need additional time to post the refund to your account.
Refunds for personal preference returns
For eligible personal preference returns, the refund will include the product purchase price minus the applicable fixed return shipping fee.
Refunds for damaged, defective, incomplete, or incorrect items
For confirmed damaged, defective, incomplete, or incorrect items caused by Haverel or the carrier, eligible refunds will be issued in full.
No Restocking Fee
Haverel does not charge a restocking fee.
Eligible returns will receive a refund according to this policy.
Items that do not meet the return eligibility requirements are not eligible for return or refund.
U.S. Logistics & Return Support
Some Haverel orders may ship from or be processed through our U.S. logistics partner.
Authorized U.S. Return Center:
Haverel Returns
13052 Jurupa Ave
Fontana, CA 92337
United States
This location supports fulfillment and return processing. It is not a retail showroom or customer service office.
Business & Contact Information
Brand Name: Haverel
Operating Company: Changsha Leiqixiao Trading Co., Ltd.
Business Address: Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China
Email: support@haverel.com
Phone: +1 (888) 988-2141
Customer Service Hours
Monday–Friday
9:00 AM – 6:00 PM Pacific Time
For returns, refunds, cancellations, damaged items, or delivery issues, please contact us at:
support@haverel.com
We typically respond within 24 business hours, excluding weekends and U.S. public holidays.
Last Updated
June 2026