Shipping policy

At Haverel, we want every order to arrive safely and with clear expectations from the beginning. This Shipping Policy explains where we ship, how long delivery may take, what shipping service includes, and what to do if your shipment is delayed or arrives with an issue.

Shipping Area

Haverel currently ships to residential and commercial street addresses within the contiguous United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. territories
P.O. boxes
APO/FPO military addresses
International addresses outside the United States

Orders must include a complete and accurate street address. If the delivery address is outside our service area, the order may be canceled and refunded.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Our daily order cut-off time is 2:00 PM Pacific Time, Monday through Friday.

Orders placed before 2:00 PM Pacific Time usually begin processing on the same business day. Orders placed after this time, or on weekends or public holidays, begin processing on the next business day.

Processing time begins after your order has been successfully placed and payment has been confirmed.

Estimated Delivery Time

Delivery time depends on the product type, stock status, size, and carrier service required.

Product Type	Processing Time	Transit Time	Estimated Delivery Time
Home Décor & In-Stock Items	2–5 business days	5–10 business days	7–15 business days
Large Furniture & Specialty Items	10–15 business days	15–25 business days	25–40 business days

Business days do not include weekends or public holidays.

Some oversized, fragile, handcrafted, or specialty items may require additional preparation before shipment. If your order requires extra preparation time, we will contact you by email with an update.

Shipping Cost

Haverel offers free standard shipping for eligible orders delivered within the contiguous United States.

Applicable taxes, if any, are calculated and shown at checkout before payment is completed.

For U.S. deliveries, Haverel does not charge import duties to customers at checkout.

Delivery Service Scope

Standard shipping covers delivery to the accessible delivery point determined by the carrier.

For small and medium home décor items, delivery is usually completed by parcel carrier.

For large furniture or specialty items, delivery may be completed by freight carrier. Freight carriers may contact you before delivery to schedule an appointment.

Unless clearly stated in writing, standard shipping does not include:

Room-of-choice placement
Carrying items up stairs
Assembly or installation
Removal of old furniture
Removal of packaging materials
Special handling beyond the carrier’s standard service

If you need additional delivery service for a large item, please contact us before placing your order.

Tracking Information

Once your order ships, we will send a shipping confirmation email with tracking details.

Tracking updates may take up to 48 hours to appear after the carrier receives the shipment.

For freight shipments, tracking may update less frequently than parcel shipments. The carrier may also call, text, or email you to schedule the final delivery appointment.

Address Accuracy

Please review your shipping address carefully before submitting your order.

Customers are responsible for providing a complete and deliverable address, including apartment, suite, unit, building, floor, or access information when applicable.

After an order enters processing, address changes may not be possible. If a carrier charges additional fees due to an incorrect or incomplete address, failed delivery, or redelivery request, those charges may be the customer’s responsibility.

Haverel is not responsible for delays or failed deliveries caused by incorrect shipping information provided at checkout.

Large Item Delivery Requirements

Large furniture and specialty items require extra care during transportation and delivery.

Before placing an order for a large item, please confirm that the product and its packaging can safely pass through all required access points, including:

Driveways
Building entrances
Front doors
Interior doors
Hallways
Stairways
Elevators
Final placement areas

An adult recipient may be required to be present at the delivery address for freight delivery.

If delivery cannot be completed because of access restrictions, missed appointments, incorrect measurements, or refusal of delivery, additional carrier fees may apply.

Delivery Delays

Most orders are delivered within the estimated delivery window. However, delays may occasionally occur due to circumstances outside our direct control, including weather, carrier disruptions, high shipping volume, public holidays, inspection delays, or freight appointment availability.

If your shipment is delayed, please contact us at support@haverel.com. We will help check the shipment status with the carrier and provide the most current information available.

If a shipment is confirmed lost by the carrier, or cannot be delivered due to a verified shipping issue, Haverel will provide an appropriate resolution, such as a replacement shipment or refund.

Damaged, Defective, or Missing Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or missing parts, contact us within 48 hours of delivery at:

support@haverel.com

To help us review the issue quickly, please include:

Your order number
Clear photos of the item
Photos of the outer packaging
Photos of the inner packaging
Photos of the shipping label
A brief description of the issue

Please keep the original packaging until the case is fully resolved.

For confirmed shipping damage, product defect, or missing components, Haverel may provide replacement parts, a replacement item, repair assistance, or a refund, depending on the situation.

Missed Delivery, Refused Delivery, and Returned Shipments

If a shipment cannot be delivered because of an incorrect address, missed delivery appointment, unavailable recipient, refusal of delivery, or failure to respond to carrier scheduling attempts, the package may be returned or held by the carrier.

In these cases, the customer may be responsible for actual carrier fees, including redelivery charges, storage fees, address correction fees, or return freight charges.

Haverel does not charge a restocking fee. However, if a delivery is refused without prior written authorization from Haverel, any actual carrier return costs may be deducted from the refund.

U.S. Partner Warehouse

Some Haverel orders may ship from or be processed through our U.S. logistics partner.

U.S. Partner Warehouse:
13052 Jurupa Ave, Fontana, CA 92337, United States

This location is used for fulfillment and logistics support only. It is not a retail showroom, customer service office, or public return center.

Please do not send returns to this address unless Haverel has provided written return authorization and instructions for your specific order.

Business & Contact Information

Brand Name: Haverel
Operating Company: Changsha Leiqixiao Trading Co., Ltd.
Business Address: Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China
Email: support@haverel.com
Phone: +1 (888) 988-2141

For shipping questions, delivery updates, or damaged item claims, please contact us at support@haverel.com.

We typically respond within 24 business hours, excluding weekends and public holidays.