Shipping policy

At Haverel, we want every order to arrive safely and with clear expectations from the beginning. This Shipping Policy explains where we ship, how long delivery may take, what standard shipping includes, and what to do if your shipment is delayed or arrives with an issue.

Please review this policy before placing your order.

Shipping Area

Haverel currently ships to residential and commercial street addresses within the contiguous United States.

Areas We Do Not Ship To

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. territories
P.O. boxes
APO/FPO military addresses
International addresses outside the United States

Orders must include a complete and accurate street address. If the delivery address is outside our service area, the order may be canceled and refunded.

Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Order Detail	Policy
Order Cut-Off Time	2:00 PM Pacific Time
Processing Days	Monday–Friday
Weekend / Holiday Orders	Begin processing on the next business day
Processing Start Time	After successful payment confirmation

Orders placed before 2:00 PM Pacific Time usually begin processing on the same business day. Orders placed after this time, or on weekends or U.S. public holidays, begin processing on the next business day.

Estimated Delivery Time

Delivery time depends on the product type, stock status, size, and carrier service required.

Product Type	Processing Time	Transit Time	Estimated Delivery Time
Home Décor & In-Stock Items	2–5 business days	5–10 business days	7–15 business days
Large Furniture & Specialty Items	10–15 business days	15–25 business days	25–40 business days

Business days do not include weekends or U.S. public holidays.

Some oversized, fragile, handcrafted, or specialty items may require additional preparation before shipment. If your order requires extra preparation time, we will contact you by email with an update.

Shipping Cost

Haverel offers free standard shipping for eligible orders delivered within the contiguous United States.

Fee Type	Policy
Standard Shipping	Free for eligible orders within the contiguous United States
Sales Tax	Calculated and shown at checkout, if applicable
Import Duties for U.S. Deliveries	Not charged to customers at checkout

Delivery Service Scope

Standard shipping covers delivery to the accessible delivery point determined by the carrier.

Product Type	Typical Delivery Method
Small & Medium Home Décor Items	Parcel carrier
Large Furniture & Specialty Items	Freight carrier with possible delivery appointment

Standard Shipping Does Not Include

Unless clearly stated in writing, standard shipping does not include:

Room-of-choice placement
Carrying items up stairs
Assembly or installation
Removal of old furniture
Removal of packaging materials
Special handling beyond the carrier’s standard service

If you need additional delivery service for a large item, please contact us before placing your order.

Tracking Information

Once your order ships, we will send a shipping confirmation email with tracking details.

Tracking updates may take up to 48 hours to appear after the carrier receives the shipment.
Freight tracking may update less frequently than parcel tracking.
Freight carriers may call, text, or email you to schedule the final delivery appointment.

Address Accuracy

Please review your shipping address carefully before submitting your order.

Customers are responsible for providing a complete and deliverable address, including:

Apartment number
Suite number
Unit number
Building name or number
Floor number
Gate code or access instructions, if applicable

After an order enters processing, address changes may not be possible. Haverel will make reasonable efforts to assist with address updates before shipment, but we cannot guarantee that a change can be completed after processing has started.

Haverel is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Large Item Delivery Requirements

Large furniture and specialty items require extra care during transportation and delivery.

Before placing an order for a large item, please confirm that the product and its packaging can safely pass through all required access points.

Please Measure These Areas Before Ordering

Driveways
Building entrances
Front doors
Interior doors
Hallways
Stairways
Elevators
Final placement areas

An adult recipient may be required to be present at the delivery address for freight delivery.

If delivery cannot be completed because of access restrictions, missed appointments, incorrect measurements, or refusal of delivery, the shipment may be handled as a customer-responsible return under our Refund Policy.

Delivery Delays

Most orders are delivered within the estimated delivery window. However, delays may occasionally occur due to circumstances outside our direct control.

Possible Causes of Delay

Severe weather
Carrier disruptions
High shipping volume
U.S. public holidays
Inspection delays
Freight appointment availability

If your shipment is delayed, please contact us at:

support@haverel.com

We will help check the shipment status with the carrier and provide the most current information available.

If a shipment is confirmed lost by the carrier, or cannot be delivered due to a verified shipping issue, Haverel will provide an appropriate resolution, such as a replacement shipment or refund.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, incorrect, or missing parts, please contact us within 7 days of delivery at:

support@haverel.com

What to Include in Your Claim

To help us review the issue quickly, please include:

Your order number
Clear photos of the item
Photos of the damaged, defective, incorrect, or missing area
Photos of the outer packaging
Photos of the inner packaging
Photos of the shipping label
A brief description of the issue

Please keep the original packaging until the case is fully resolved.

Resolution for Confirmed Shipping Issues

For confirmed shipping damage, product defects, incorrect items, or missing components, Haverel will provide a resolution at no cost to the customer.

Depending on the situation, this may include:

Replacement parts
A replacement item
Repair assistance
A return label
A full refund

Missed Delivery, Refused Delivery, and Returned Shipments

If a shipment cannot be delivered because of a customer-related issue, the package may be returned or held by the carrier.

Customer-Related Delivery Issues May Include

Incorrect or incomplete shipping address
Missed delivery appointment
Failure to respond to carrier scheduling attempts
Unavailable recipient at the delivery address
Refusal of delivery without prior written authorization
Delivery access restrictions not disclosed before shipment

If the package is returned due to one of the reasons above, the order may be handled as a personal preference return after the item is received.

Return Fee for Customer-Responsible Returned Shipments

For customer-responsible returned shipments, Haverel applies the same standard return shipping fee structure used for approved personal preference returns:

Product Type	Return Shipping Fee
Home Décor & Small In-Stock Items	5% of the order total
Oversized Home Décor, Large Furniture & Specialty Items	15% of the order total

This return shipping fee will be deducted from the refund after the returned item is received and inspected.

Haverel does not charge a restocking fee.

If the returned item meets the return eligibility requirements in our Refund Policy, the product purchase price will be refunded to the original payment method, minus only the applicable return shipping fee.

U.S. Logistics & Return Center

Some Haverel orders may ship from or be processed through our U.S. logistics partner.

Haverel also uses the following authorized U.S. return center for approved returns:

Haverel Returns
13052 Jurupa Ave
Fontana, CA 92337
United States

This location supports fulfillment, logistics, and approved return processing. It is not a retail showroom or customer service office.

Please contact us at support@haverel.com before sending any return. We will provide return authorization and return instructions so your return can be matched correctly with your order.

Business & Contact Information

Business Detail	Information
Brand Name	Haverel
Operating Company	Changsha Leiqixiao Trading Co., Ltd.
Business Address	Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China
Email	support@haverel.com
Phone	+1 (888) 988-2141
Customer Service Hours	Monday–Friday, 9:00 AM – 6:00 PM Pacific Time