Legal notice

This Legal Notice provides important information about the operator of the Haverel website, our business contact details, intellectual property rights, website content, external links, and applicable legal terms.

Website Operator

Haverel is operated by Changsha Leiqixiao Trading Co., Ltd.

Business Address:
Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China

Email: support@haverel.com
Phone: +1 (888) 988-2141

U.S. Partner Warehouse

Some Haverel orders may ship from or be processed through our U.S. logistics partner.

U.S. Partner Warehouse:
13052 Jurupa Ave, Fontana, CA 92337, United States

This location is used for fulfillment and logistics support only. It is not a retail showroom, customer service office, public return center, or walk-in service location.

Please do not send returns, legal notices, documents, or customer service requests to this warehouse unless Haverel has provided written instructions for your specific matter.

Customer Support

For product questions, order assistance, shipping updates, returns, refunds, damaged items, or general customer service, please contact us at:

Email: support@haverel.com
Phone: +1 (888) 988-2141

We typically respond within 24 business hours, excluding weekends and public holidays.

Intellectual Property

All content displayed on the Haverel website, including but not limited to text, product descriptions, photographs, images, graphics, icons, logos, page layouts, design elements, videos, and other materials, is owned by Haverel, its operating company, its suppliers, or its authorized content providers.

This content is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, publish, distribute, display, sell, license, scrape, or use any website content for commercial purposes without prior written permission from Haverel.

Limited personal use of the website for browsing, shopping, or order-related purposes is permitted.

Website Content and Accuracy

Haverel makes reasonable efforts to keep product information, pricing, images, descriptions, dimensions, availability, policies, and website content accurate and up to date.

However, occasional errors, omissions, display issues, or technical inaccuracies may occur. These may relate to product descriptions, pricing, promotions, availability, shipping information, images, or other website content.

If we discover an error before an order is confirmed, we may correct the information, update the listing, or contact the customer for clarification.

If an order must be canceled because of a clear pricing error, inventory error, product listing error, or fulfillment issue, Haverel will notify the customer and issue a refund to the original payment method where payment has already been captured.

The final order details shown at checkout, together with the applicable Shipping Policy, Refund Policy, Privacy Policy, Payment Information, and Terms of Service, govern each purchase.

Product Images and Natural Variations

Product photos are provided to help customers understand the general appearance, color, texture, shape, and style of an item.

Actual product colors and finishes may vary slightly due to screen settings, lighting, photography, manufacturing batches, handmade details, or natural material characteristics.

For products made with natural, handmade, ceramic, glass, stone, wood, metal, textile, or other decorative materials, slight variations in tone, texture, pattern, size, or finish may occur and are not considered defects unless the item is materially different from the product description or arrives damaged.

External Links

The Haverel website may include links to third-party websites, payment services, shipping carriers, tracking pages, social media platforms, or other external services.

These third-party websites and services are not controlled by Haverel. We are not responsible for their content, security, privacy practices, terms, policies, or availability.

Customers should review the terms and privacy policies of any third-party website or service they choose to use.

No Public Showroom

Haverel currently operates as an online store only.

We do not operate a public showroom, retail store, or walk-in customer service office. Product inquiries, order support, return requests, and after-sales service should be handled through our customer support email or phone number.

Governing Law

This Legal Notice, the Haverel website, and related website use are governed by and interpreted in accordance with the laws of China, without limiting any non-waivable consumer protection rights that may apply under federal, state, or local laws in the customer’s place of residence.

Any dispute related to this website, this Legal Notice, or related website use may be submitted to the competent courts in Changsha, Hunan Province, China, unless otherwise required by applicable law.

Nothing in this Legal Notice is intended to reduce or exclude any statutory rights or consumer protections that cannot be waived under applicable law.

Contact for Legal or Compliance Questions

For questions regarding legal matters, intellectual property, website compliance, or this Legal Notice, please contact:

Haverel
Operating Company: Changsha Leiqixiao Trading Co., Ltd.
Email: support@haverel.com
Phone: +1 (888) 988-2141

Business Address:
Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China