Legal notice

This Legal Notice provides important information about the operator of the Haverel website, our business contact details, intellectual property rights, website content, external links, and general compliance information.

Please also review our Terms of Service, Privacy Policy, Shipping Policy, Refund Policy, and Payment Information for details related to purchases, delivery, returns, payments, and customer support.

Website Operator

Haverel is operated by Changsha Leiqixiao Trading Co., Ltd.

Business Detail	Information
Brand Name	Haverel
Website	haverel.com
Operating Company	Changsha Leiqixiao Trading Co., Ltd.
Business Address	Room 955, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China
Email	support@haverel.com
Phone	+1 (888) 988-2141
Customer Service Hours	Monday–Friday, 9:00 AM – 6:00 PM Pacific Time

U.S. Logistics & Return Center

Some Haverel orders may ship from or be processed through our U.S. logistics partner.

Haverel also uses the following authorized U.S. return center for approved returns:

Haverel Returns
13052 Jurupa Ave
Fontana, CA 92337
United States

This location supports fulfillment, logistics, and approved return processing.

For return requests, please contact us first at:

support@haverel.com

We will provide return authorization and return instructions so your return can be matched correctly with your order.

Customer Support

For product questions, order assistance, shipping updates, returns, refunds, damaged items, or general customer service, please contact us at:

Contact Method	Information
Email	support@haverel.com
Phone	+1 (888) 988-2141
Customer Service Hours	Monday–Friday, 9:00 AM – 6:00 PM Pacific Time
Typical Response Time	Within 24–48 hours

For faster assistance, please include your order number if your question is related to an existing order.

Intellectual Property

All content displayed on the Haverel website is owned by Haverel, its operating company, its suppliers, or its authorized content providers.

This may include:

Text
Product descriptions
Photographs
Images
Graphics
Icons
Logos
Page layouts
Design elements
Videos
Other website materials

This content is protected by applicable copyright, trademark, and intellectual property laws.

You may use the website for personal browsing, shopping, and order-related purposes.

You may not copy, reproduce, modify, publish, distribute, display, sell, license, scrape, or use website content for commercial purposes without prior written permission from Haverel.

Website Content and Accuracy

Haverel makes reasonable efforts to keep product information, pricing, images, descriptions, dimensions, availability, policies, and website content accurate and up to date.

Occasional errors, omissions, display issues, or technical inaccuracies may occur.

These may relate to:

Product descriptions
Pricing
Promotions
Availability
Shipping information
Product images
Website content

If we identify an error that affects your order before shipment, we will contact you and provide a fair option.

Depending on the situation, you may choose to:

Confirm the order with the corrected information
Cancel the affected item or order for a full refund

If an order cannot be fulfilled due to a clear pricing error, inventory error, product listing error, or fulfillment issue, Haverel will notify the customer and issue a refund to the original payment method where payment has already been captured.

The final order details shown at checkout, together with the applicable Shipping Policy, Refund Policy, Privacy Policy, Payment Information, and Terms of Service, govern each purchase.

Product Images and Natural Variations

Product photos are provided to help customers understand the general appearance, color, texture, shape, and style of an item.

Actual product colors and finishes may vary slightly due to:

Screen settings
Lighting
Photography
Manufacturing batches
Handmade details
Natural material characteristics

For products made with natural, handmade, ceramic, glass, stone, wood, metal, textile, or other decorative materials, slight variations may occur.

These variations may include:

Tone
Texture
Pattern
Size
Finish
Veining
Handmade marks

These natural or handmade variations are not considered defects unless the item is materially different from the product description or arrives damaged.

External Links

The Haverel website may include links to third-party websites, payment services, shipping carriers, tracking pages, social media platforms, or other external services.

These third-party websites and services are not controlled by Haverel.

We recommend reviewing the terms and privacy policies of any third-party website or service you choose to use.

Compliance and Dispute Resolution

Haverel aims to resolve customer concerns directly and fairly.

If you have a question or concern about an order, product, delivery, return, refund, payment, website content, or this Legal Notice, please contact us first at:

support@haverel.com

We will review your request and work with you in good faith to find a reasonable solution.

If a matter cannot be resolved directly, the parties may use a neutral third-party mediation or arbitration process that is accessible online to international consumers, where permitted by applicable law.

Nothing in this Legal Notice is intended to reduce or exclude any non-waivable consumer protection rights that may apply under federal, state, or local laws in the customer’s place of residence.

Relationship With Other Policies

This Legal Notice should be read together with Haverel’s other website policies.

Policy	What It Covers
Terms of Service	Website use, orders, account terms, and general purchase conditions
Shipping Policy	Shipping areas, processing time, transit time, and delivery service scope
Refund Policy	Returns, refunds, cancellations, damaged items, and return shipping fees
Privacy Policy	Collection, use, sharing, and protection of personal information
Payment Information	Accepted payment methods, billing, taxes, and payment security

If there is a conflict between this Legal Notice and a policy that specifically applies to a purchase, delivery, return, payment, or privacy matter, the more specific policy will apply to that matter.

Contact for Legal or Compliance Questions

For questions regarding legal matters, intellectual property, website compliance, or this Legal Notice, please contact:

Business Detail	Information
Brand Name	Haverel
Operating Company	Changsha Leiqixiao Trading Co., Ltd.
Business Address	Room 955, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China
Email	support@haverel.com
Phone	+1 (888) 988-2141
Customer Service Hours	Monday–Friday, 9:00 AM – 6:00 PM Pacific Time
U.S. Logistics & Return Center	13052 Jurupa Ave, Fontana, CA 92337, United States