Terms of service

These Terms of Service explain the rules and conditions that apply when you visit, browse, use, or place an order through the Haverel website. By accessing our website or purchasing from Haverel, you agree to follow the terms described below, together with any other policies posted on our website, including our Shipping Policy, Refund Policy, Privacy Policy, and Payment Information.

If you do not agree with these Terms, please do not use our website or place an order.

About Haverel

This website is operated by Haverel. Throughout the website, the words “Haverel,” “we,” “us,” and “our” refer to Haverel and its operating company, Changsha Leiqixiao Trading Co., Ltd.

Haverel provides online retail services for home décor, interior decorative items, selected furniture, and related home products. Our website, product information, shopping tools, checkout services, and customer support are provided to you subject to these Terms of Service.

Use of Our Website

By using this website, you confirm that you are at least the age of majority in your state, province, or place of residence, or that you are using the website under the supervision of a parent or legal guardian.

You agree not to use our website, products, content, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You also agree not to interfere with the security, operation, or normal use of the website.

You may not use our website to upload, transmit, or distribute viruses, malicious code, spam, false information, or any content that may harm Haverel, our customers, our service providers, or third parties.

Online Store Conditions

All purchases made through Haverel are subject to product availability, successful payment authorization, order verification, and compliance with these Terms.

We reserve the right to refuse, limit, or cancel an order when necessary, including but not limited to cases involving:

Suspected fraud or unauthorized payment activity
Incorrect or unverifiable billing information
Product pricing or listing errors
Inventory shortages
Shipping address restrictions
Violation of these Terms or our posted policies
Orders that appear to be placed for unlawful or abusive purposes

If an order is canceled by Haverel after payment has been captured, we will issue a refund to the original payment method.

Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, images, prices, and availability as accurately as possible.

However, product images may appear differently depending on screen settings, lighting, photography, device display, and natural material variations. Some products may feature handmade, natural, ceramic, stone, wood, glass, metal, or textile elements, and slight variations in color, texture, tone, size, or finish may occur.

Such natural or handmade variations are not considered defects unless the item is materially different from the product description or arrives damaged.

Please review product dimensions, specifications, shipping notes, and care information carefully before placing your order.

Pricing and Availability

All prices shown on the website are listed in U.S. dollars unless otherwise stated.

Prices, promotions, product availability, and product descriptions may be updated from time to time without prior notice. The final price charged for an order is the price displayed at checkout when the order is placed.

If we discover a clear pricing error, inventory error, or product listing error after an order is submitted, we may contact you for confirmation, cancel the affected order, or issue a refund to the original payment method.

We are not responsible for typographical errors, display errors, or technical inaccuracies on the website, but we will correct them when identified.

Payment and Billing Information

You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.

Haverel accepts major payment methods made available at checkout, which may include major credit cards, debit cards, PayPal, and other secure payment options supported by our payment processors.

Payments are processed through secure third-party payment service providers. Haverel does not directly store your full credit card or debit card information.

If your payment cannot be verified, authorized, or completed, your order may be delayed or canceled.

Shipping and Delivery

Shipping times, service areas, delivery methods, and related delivery terms are explained in our Shipping Policy.

Estimated delivery times are provided for reference and may vary depending on the product type, carrier service, destination, freight scheduling, weather, public holidays, or other logistical conditions.

Customers are responsible for providing a complete and accurate shipping address. Haverel is not responsible for delays, failed deliveries, or additional carrier charges caused by incorrect, incomplete, or undeliverable address information provided at checkout.

For large furniture or specialty items, customers are responsible for confirming that the item can safely pass through all required access points, including doors, hallways, stairways, elevators, and final placement areas.

Returns, Refunds, and Cancellations

Returns, refunds, exchanges, damaged items, failed deliveries, and order cancellations are handled according to our Refund Policy.

Please do not send any item back without prior written authorization from Haverel. Unauthorized returns may be refused or may result in delayed refund processing.

If an item arrives damaged, defective, missing parts, or incorrect, please contact us within the reporting window stated in our Refund Policy and provide the required photos and order information.

Refunds are issued to the original payment method when approved under our Refund Policy.

Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, tracking tools, analytics providers, advertising platforms, or external websites.

These third-party services may have their own terms, privacy practices, and policies. Haverel is not responsible for the content, accuracy, availability, security, or practices of third-party websites or services that we do not control.

Using third-party services through our website is at your own discretion and subject to the terms of those third parties.

Account and Communication Information

If you create an account, place an order, subscribe to emails, or contact us through the website, you agree to provide accurate and current information.

You are responsible for maintaining the confidentiality of any account login information and for all activity under your account.

By placing an order, you agree that Haverel may contact you by email, phone, or other contact method provided at checkout regarding your order, payment, shipping, delivery scheduling, returns, or customer support matters.

Marketing emails may be sent only where permitted by law and may be unsubscribed from using the instructions provided in the email.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, protect, and disclose personal information.

Intellectual Property

All content on the Haverel website, including text, product descriptions, images, graphics, logos, page layouts, icons, design elements, and other materials, is owned by Haverel or used with permission from our suppliers, partners, or licensors.

You may not copy, reproduce, modify, distribute, publish, sell, or exploit any part of the website or its content without prior written permission from Haverel.

You may use our website only for personal, non-commercial shopping and informational purposes.

Prohibited Activities

You may not use the website or its content to:

Violate any applicable law or regulation
Infringe upon intellectual property rights
Submit false, misleading, or fraudulent information
Interfere with website security or functionality
Attempt to gain unauthorized access to our systems
Upload or transmit viruses, malware, or harmful code
Collect customer information without permission
Engage in abusive, threatening, defamatory, or harmful conduct
Place orders using unauthorized payment methods or false identity information

We reserve the right to suspend access, cancel orders, or take appropriate action if we believe these Terms have been violated.

Disclaimer of Warranties

Haverel aims to provide accurate product information, secure checkout, and reliable customer support. However, the website and online services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

This section does not limit any rights you may have under our Refund Policy, Shipping Policy, or applicable consumer protection laws regarding damaged, defective, incorrect, or undelivered products.

Limitation of Liability

To the fullest extent permitted by applicable law, Haverel shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by law.

Product-related claims, including damage, defects, missing parts, incorrect items, returns, refunds, and delivery issues, will be handled according to our posted policies and applicable consumer protection requirements.

Indemnification

You agree to indemnify and hold harmless Haverel, its operating company, service providers, partners, employees, and affiliates from any claim, demand, loss, liability, cost, or expense arising from your breach of these Terms, misuse of the website, violation of applicable law, or infringement of third-party rights.

Governing Law

These Terms of Service and any separate agreements through which Haverel provides products or services shall be governed by and interpreted in accordance with the laws of China, without excluding any mandatory consumer protection rights that may apply in your place of residence.

Any dispute related to these Terms, the website, or purchases made through Haverel may be submitted to the competent courts in Changsha, Hunan Province, China, unless otherwise required by applicable law.

This governing law section does not limit any non-waivable consumer rights provided by applicable federal, state, or local laws in the customer’s jurisdiction.

Changes to These Terms

Haverel may update or revise these Terms of Service from time to time.

The latest version will always be available on this page. Any changes take effect when posted on the website, unless otherwise stated.

Your continued use of the website after updates are posted means you accept the revised Terms.

Business and Contact Information

Questions about these Terms of Service may be sent to:

Email: support@haverel.com
Phone: +1 (888) 988-2141

Brand Name: Haverel
Operating Company: Changsha Leiqixiao Trading Co., Ltd.
Business Address: Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China

U.S. Partner Warehouse:
13052 Jurupa Ave, Fontana, CA 92337, United States

Please note that the U.S. partner warehouse is used for fulfillment and logistics support only. It is not a retail showroom, customer service office, or public return center.

For product questions, order assistance, shipping issues, returns, or refunds, please contact support@haverel.com before sending any item or document to any address.