Terms of service

These Terms of Service explain the rules and conditions that apply when you visit, browse, use, or place an order through the Haverel website.

By accessing our website or purchasing from Haverel, you agree to follow these Terms of Service, together with any other policies posted on our website, including our Shipping Policy, Refund Policy, Privacy Policy, and Payment Information.

If you do not agree with these Terms, please do not use our website or place an order.

About Haverel

This website is operated by Haverel. Throughout the website, the words “Haverel,” “we,” “us,” and “our” refer to Haverel and its operating company, Changsha Leiqixiao Trading Co., Ltd.

Haverel provides online retail services for home décor, interior decorative items, selected furniture, and related home products.

Business Detail	Information
Brand Name	Haverel
Website	haverel.com
Operating Company	Changsha Leiqixiao Trading Co., Ltd.
Customer Service Email	support@haverel.com
Customer Service Phone	+1 (888) 988-2141
Customer Service Hours	Monday–Friday, 9:00 AM – 6:00 PM Pacific Time

Use of Our Website

By using this website, you confirm that you are at least the age of majority in your state, province, or place of residence, or that you are using the website under the supervision of a parent or legal guardian.

You agree to use our website, products, content, and services only for lawful and appropriate purposes.

You Agree Not To

Use our website for unlawful, fraudulent, abusive, or unauthorized purposes
Interfere with the security, operation, or normal use of the website
Upload, transmit, or distribute viruses, malicious code, spam, or false information
Attempt to access systems, data, or accounts without permission
Use our content, product information, or images in a way that violates intellectual property rights

Online Store Conditions

All purchases made through Haverel are subject to:

Product availability
Successful payment authorization
Order verification
Accurate billing and shipping information
Compliance with these Terms and our posted policies

Haverel may contact you if an order requires verification, contains incomplete information, or cannot be processed as submitted.

When an Order May Be Canceled

In limited cases, an order may be canceled before shipment, including:

Suspected fraud or unauthorized payment activity
Incorrect or unverifiable billing information
Inventory unavailability
Shipping address outside our service area
Duplicate or clearly erroneous order submission
Product listing or pricing error that requires customer confirmation

If Haverel cancels an order after payment has been captured, we will issue a refund to the original payment method.

Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, images, prices, and availability as accurately as possible.

Some products may feature handmade, natural, ceramic, stone, wood, glass, metal, or textile elements. Slight variations in color, texture, tone, size, finish, veining, or handmade details may occur.

These natural or handmade variations are not considered defects unless the item is materially different from the product description or arrives damaged.

Before Placing an Order

Please review the following carefully:

Product dimensions
Product materials
Color and finish details
Shipping notes
Delivery requirements
Care instructions
Return eligibility

Pricing and Availability

All prices shown on the website are listed in U.S. dollars unless otherwise stated.

The final price charged for an order is the price displayed at checkout when the order is placed.

Prices, promotions, product availability, and product descriptions may be updated from time to time.

Pricing or Listing Errors

If a product is listed at an incorrect price or contains a clear listing error due to a typographical, display, or technical mistake, Haverel will notify you before shipping.

In that case, you may choose to:

Confirm the order at the correct price or corrected product information
Cancel the affected item or order for a full refund

If we cannot reach you within a reasonable time, we may cancel the affected item or order and issue a refund to the original payment method.

Payment and Billing Information

You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.

Haverel accepts secure payment methods made available at checkout.

Payment Detail	Policy
Currency	U.S. Dollars
Payment Processing	Secure third-party payment providers
Card Storage	Haverel does not directly store full credit or debit card numbers
Payment Verification	Orders may be reviewed for fraud prevention and payment security

If your payment cannot be verified, authorized, or completed, your order may be delayed or canceled.

Shipping and Delivery

Shipping times, service areas, delivery methods, and related delivery terms are explained in our Shipping Policy.

Estimated delivery times are provided for reference and may vary depending on:

Product type
Stock status
Carrier service
Destination
Freight scheduling
Weather conditions
U.S. public holidays
Other logistical conditions

Customers are responsible for providing a complete and accurate shipping address at checkout.

For large furniture or specialty items, customers should review product dimensions and delivery requirements before ordering. Please make sure the item and packaging can reasonably pass through the intended delivery path.

More detailed delivery access guidance may be provided on product pages or in our Shipping Policy.

Returns, Refunds, and Cancellations

Returns, refunds, damaged items, failed deliveries, and order cancellations are handled according to our Refund Policy.

Please do not send any item back without prior written authorization from Haverel. This helps us match your return to your order and process your refund correctly.

If Your Item Arrives With an Issue

If an item arrives damaged, defective, missing parts, or incorrect, please contact us within the reporting window stated in our Refund Policy.

Please include:

Your order number
Clear photos of the item
Photos of the packaging
A short description of the issue

Refunds are issued to the original payment method when approved under our Refund Policy.

Third-Party Services and Links

Our website may use or link to third-party services, including:

Payment processors
Shipping carriers
Tracking tools
Analytics providers
Advertising platforms
External websites

These third-party services may have their own terms, privacy practices, and policies.

Haverel is not responsible for third-party websites or services that we do not control. We recommend reviewing the terms and privacy policies of any third-party service you choose to use.

Account and Communication Information

If you create an account, place an order, subscribe to emails, or contact us through the website, you agree to provide accurate and current information.

You are responsible for maintaining the confidentiality of any account login information and for all activity under your account.

By placing an order, you agree that Haverel may contact you by email, phone, or other contact method provided at checkout regarding:

Order confirmation
Payment verification
Shipping updates
Delivery scheduling
Return or refund updates
Customer support matters

Marketing emails may be sent only where permitted by law. You may unsubscribe using the instructions provided in the email.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, protect, and share personal information.

Intellectual Property

All content on the Haverel website, including text, product descriptions, images, graphics, logos, page layouts, icons, design elements, and other materials, is owned by Haverel or used with permission from our suppliers, partners, or licensors.

You may use our website only for personal, non-commercial shopping and informational purposes.

You May Not

Copy or reproduce website content without permission
Modify or distribute our product images or descriptions
Use our logo, brand name, or design elements without authorization
Sell, exploit, or republish website content for commercial purposes

Prohibited Activities

You may not use the website or its content to:

Violate any applicable law or regulation
Infringe upon intellectual property rights
Submit false, misleading, or fraudulent information
Interfere with website security or functionality
Attempt to gain unauthorized access to our systems
Upload or transmit viruses, malware, or harmful code
Collect customer information without permission
Engage in abusive, threatening, defamatory, or harmful conduct
Place orders using unauthorized payment methods or false identity information

If we believe these Terms have been violated, we may take reasonable action, such as limiting access, contacting the customer for verification, canceling an affected order, or cooperating with payment providers or legal authorities when required.

Website Availability and Service Accuracy

Haverel aims to provide accurate product information, secure checkout, and reliable customer support.

However, website availability may occasionally be affected by maintenance, updates, technical issues, or service provider interruptions.

If we identify an error that affects your order, we will contact you and work to provide a fair resolution.

This section does not limit any rights you may have under our Refund Policy, Shipping Policy, or applicable consumer protection laws regarding damaged, defective, incorrect, or undelivered products.

Limitation of Liability

To the fullest extent permitted by applicable law, Haverel shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from misuse of the website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by law.

Product-related claims, including damage, defects, missing parts, incorrect items, returns, refunds, and delivery issues, will be handled according to our posted policies and applicable consumer protection requirements.

Indemnification

You agree to be responsible for claims, losses, liabilities, costs, or expenses arising from your misuse of the website, breach of these Terms, violation of applicable law, or infringement of third-party rights.

This section applies only to the extent permitted by applicable law.

Dispute Resolution and Governing Law

Haverel is operated by Changsha Leiqixiao Trading Co., Ltd., and sells products primarily to customers in the United States through its online store.

We aim to resolve customer concerns directly and fairly. If you have a concern about an order, product, delivery, return, refund, or payment, please contact us first at:

support@haverel.com

Informal Resolution

Before starting any formal dispute process, both you and Haverel agree to first try to resolve the issue by contacting customer support.

We will review your request and make reasonable efforts to respond within 24 business hours, excluding weekends and U.S. public holidays.

For U.S. Customers

For customers located in the United States, these Terms and any purchase made through the Haverel website are intended to be interpreted in a manner consistent with applicable U.S. consumer protection laws.

Nothing in these Terms limits any non-waivable rights you may have under applicable federal, state, or local consumer protection laws.

Where permitted by law, any unresolved dispute involving a U.S. customer may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless another process is required by applicable law.

Governing Law

These Terms are governed by applicable laws to the extent permitted by law, without limiting any mandatory consumer protection rights available in the customer’s place of residence.

For U.S. customers, Haverel will honor applicable U.S. consumer protection requirements related to online purchases, refunds, shipping, defective goods, and payment disputes.

Changes to These Terms

Haverel may update or revise these Terms of Service from time to time.

The latest version will always be available on this page. Any changes take effect when posted on the website, unless otherwise stated.

Your continued use of the website after updates are posted means you accept the revised Terms.

Business and Contact Information

Questions about these Terms of Service may be sent to:

support@haverel.com

Business Detail	Information
Brand Name	Haverel
Website	haverel.com
Operating Company	Changsha Leiqixiao Trading Co., Ltd.
Business Address	Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China
Email	support@haverel.com
Phone	+1 (888) 988-2141
Customer Service Hours	Monday–Friday, 9:00 AM – 6:00 PM Pacific Time
U.S. Logistics & Return Center	13052 Jurupa Ave, Fontana, CA 92337, United States

The U.S. logistics and return center supports fulfillment, logistics, and approved return processing. It is not a retail showroom or customer service office.

For product questions, order assistance, shipping issues, returns, or refunds, please contact:

support@haverel.com