This Payment & Billing Terms page explains how payments, billing information, taxes, order verification, cancellations, and refunds are handled when you place an order on the Haverel website.
Please review the information below before completing your purchase.
Accepted Payment Methods
Haverel accepts secure payment methods available at checkout.
Accepted payment options may include:
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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PayPal
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Google Pay
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Shop Pay
Available payment methods may vary depending on your device, browser, location, payment provider availability, and checkout settings.
All transactions on the Haverel website are processed in United States Dollars (USD).
When Payment Is Charged
Your payment is authorized and charged when you place your order at checkout.
After your payment is successfully completed, you will receive an order confirmation email with your order details.
If payment authorization fails, your order may not be completed. Please check your payment information or contact your card issuer or payment provider for assistance.
Order Confirmation
After checkout, Haverel will send an order confirmation email to the email address provided at checkout.
Please review your order confirmation carefully. If you notice an issue with your shipping address, contact information, product selection, or billing details, please contact us as soon as possible at:
support@haverel.com
Address changes or order changes cannot be guaranteed once an order enters processing, packing, production, or shipping preparation.
Billing Information
Customers are responsible for providing accurate and complete billing information at checkout.
This may include:
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Name
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Billing address
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Email address
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Phone number
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Payment information
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Any other information required by the payment provider
If billing information is incorrect, incomplete, or cannot be verified, your order may be delayed, placed on hold, or canceled.
Invoice and Receipt Requests
Your order confirmation email may serve as your purchase receipt.
If you need a formal invoice or additional billing documentation, please contact us at:
support@haverel.com
Please include your order number and the billing name used at checkout so we can assist you more efficiently.
Payment Security
Haverel uses secure checkout technology and trusted third-party payment providers to process payments.
Our website uses SSL encryption to help protect information transmitted between your browser and our store.
Payments are processed by secure third-party payment providers available at checkout. Haverel does not directly store your full credit card or debit card number on its own servers.
For security reasons, we may not be able to view or modify full payment card details after an order has been placed.
Taxes and Checkout Charges
All product prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes, if any, are calculated and displayed at checkout before payment is completed.
The order total shown at checkout includes the product price, applicable discounts, applicable taxes, and any shipping charges shown before payment confirmation.
Haverel does not add hidden charges after checkout.
For orders shipped within the United States, customers are not required to pay additional import duties to Haverel upon delivery.
Pricing Accuracy
Haverel makes reasonable efforts to display accurate pricing, product information, promotions, and availability.
However, errors may occasionally occur due to technical issues, typographical mistakes, system updates, or inventory changes.
If we discover a clear pricing error, product listing error, or inventory issue after an order is placed, we may contact you for confirmation, update the order where possible, or cancel the affected order.
If Haverel cancels an order after payment has been captured, a refund will be issued to the original payment method.
Fraud Prevention and Order Verification
To protect customers and prevent unauthorized transactions, some orders may be reviewed before fulfillment.
An order may be reviewed for reasons including:
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Payment verification
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Billing address verification
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Shipping address verification
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Unusual order activity
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High-value order review
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Fraud prevention screening
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Incomplete or inconsistent customer information
If additional verification is needed, Haverel may contact you using the email address or phone number provided at checkout.
If we are unable to verify the order information, or if the transaction appears unauthorized, fraudulent, or high risk, the order may be canceled and refunded to the original payment method.
Payment Declines
If your payment is declined, please check that your card number, billing address, expiration date, security code, and available funds are correct.
You may also contact your bank, card issuer, or payment provider for additional information.
Haverel does not control payment approval decisions made by banks, card issuers, PayPal, Shop Pay, Google Pay, or other third-party payment providers.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
support@haverel.com
Orders may be eligible for cancellation if they have not entered processing, packing, production, dispatch, or shipping preparation.
Once an order has entered processing, packing, production, dispatch, or shipping preparation, cancellation may no longer be possible.
After an order has shipped, it cannot be canceled directly. You may request a return after delivery under our Refund Policy if the item is eligible.
Refund Method
Approved refunds are issued to the original payment method used at checkout.
Refund timing may vary depending on your bank, card issuer, PayPal, Shop Pay, Google Pay, or other payment provider.
Approved refunds are usually issued within 5–10 business days after approval or return inspection, where applicable. Your bank or payment provider may need additional time to post the refund to your account.
For more details about returns, damaged items, refused deliveries, and refund eligibility, please review our Refund Policy.
Chargebacks and Payment Disputes
If you have a question about a charge, order, refund, or delivery issue, please contact Haverel first at:
support@haverel.com
We will review your order and help resolve the issue according to our posted policies.
If a chargeback or payment dispute is opened through your bank or payment provider, we may provide order records, tracking information, communication history, proof of shipment, delivery records, and policy documentation as required by the payment provider.
Business and Contact Information
Brand Name: Haverel
Website: haverel.com
Operating Company: Changsha Leiqixiao Trading Co., Ltd.
Business Address:
Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China
Email: support@haverel.com
Phone: +1 (888) 988-2141
U.S. Partner Warehouse
Some Haverel orders may ship from or be processed through our U.S. logistics partner.
U.S. Partner Warehouse:
13052 Jurupa Ave, Fontana, CA 92337, United States
This location is used for fulfillment and logistics support only. It is not a retail showroom, customer service office, public return center, billing office, or walk-in service location.
For billing, payment, refund, or order-related questions, please contact:
support@haverel.com
We typically respond within 24 business hours, excluding weekends and public holidays.
Last Updated
June 2026