Contact information

Thank you for visiting Haverel. If you have questions about our products, order status, shipping, returns, refunds, damaged items, or after-sales support, our customer support team is here to help.

Please contact us using the information below.

Customer Support

Email: support@haverel.com
Phone: +1 (888) 988-2141

For the fastest assistance, please include your order number if your question is related to an existing order.

We typically respond within 24 business hours, excluding weekends and public holidays.

What We Can Help With

You may contact Haverel for assistance with:

Product questions
Order confirmation
Shipping and delivery updates
Tracking information
Return requests
Refund questions
Damaged, defective, or missing items
Address correction requests
Cancellation requests
General customer support

If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery and include clear photos of the product, packaging, and shipping label.

Business Information

Brand Name: Haverel
Website: haverel.com
Operating Company: Changsha Leiqixiao Trading Co., Ltd.

Business Address:
Room 955 (JQ), Convenience Service Center Building, No. 1 Jingge Road, Zhongxing Community, Jinggang Town, Wangcheng District, Changsha, Hunan, China

U.S. Partner Warehouse

Some Haverel orders may ship from or be processed through our U.S. logistics partner.

U.S. Partner Warehouse:
13052 Jurupa Ave, Fontana, CA 92337, United States

This location is used for fulfillment and logistics support only. It is not a retail showroom, customer service office, public return center, or walk-in service location.

Please do not send returns to this address unless Haverel has provided written return authorization and return instructions for your specific order.

Return and Delivery Issues

For return requests, refund questions, damaged items, refused deliveries, or failed delivery issues, please contact us before sending any item back.

Email: support@haverel.com

Unauthorized returns may be refused or may result in delayed refund processing.

Important Notice

Haverel currently operates as an online store only. We do not operate a public showroom or walk-in retail location.

For product questions, order support, shipping updates, return instructions, or policy questions, please contact our customer support team by email or phone.